Shipping Policy
Shipping Policy
Chapel Hills Jewelry offers secure, insured jewelry shipping throughout the U.S. Below is a breakdown of our policies for orders, custom pieces, repairs, and more.
| Shipping Type | Details |
|---|---|
| Standard Shipping | Free on orders over $500. 3–5 business days. Fully insured with tracking and signature required. |
| Express Shipping | $40 flat rate. 1–2 business days. Fully insured with signature required. |
| Processing Times | In-stock items: 1–3 business days. Repairs: 5–7 business days. Custom orders: timeline varies by project. |
| Custom Orders | Made-to-order and not returnable. Not covered under standard shipping insurance. Contact us for pickup or secure courier options. |
| Repairs & Services | We offer an insured return label (fee applies). Must contact us before shipping. We’re not liable for incoming shipments unless our label is used. |
| In-Store Pickup | Free local pickup available at our Pittsburgh showroom. Choose "Local Pickup" at checkout. |
| International & PO Boxes | We do not currently ship internationally or to PO boxes. Please use a valid U.S. street address. |
Frequently Asked Questions
Is my jewelry insured during shipping?
Yes. All outgoing orders are fully insured and require a signature upon delivery.
Can I send in my jewelry for repairs?
Yes. Please contact us first. We can provide an insured shipping label (fee applies), or you may ship with your own carrier at your own risk.
How are custom orders shipped?
We recommend secure in-person pickup. Insured shipping for custom pieces can be arranged by request.
Where can I get help?
Contact us anytime at info@chapelhillsjewelry.com or call (XXX) XXX-XXXX.